3. Effective Communication
Effective communication is undoubtedly a key factor to the success of a clinical trial; however it can often prove a daunting task given the extended number of professionals involved; the medical monitor needs to possess organisational skills to maintain open lines with all involved parties and keep track of the information exchanged during these conversations.
Communication with clinical site and CRO staff (i.e. CRAs, CRCs, PIs, SIs) can be challenging as clinical matters can emerge anytime. One has to respond promptly taking into account the urgency and severity of those issues; maintain a collaborative spirit while adhering to protocol limitations (i.e. in issues related to the inclusion or exclusion of patients); prioritise the safety of participants but also respect the integrity of data (i.e. issues related to the unblinding of treatment); finally, keep a systematic record of all these interactions, to inform future handling of similar situations. Besides, one has to consider the significance of these written communication in future inspections and audits.
Finally, communication with the sponsor, is essential to provide a continual update on the state of the trial; to involve the sponsor in resolving issues of particular importance; and to draw coherent strategies to ensure the smooth running of the trial, in anticipation of various drawbacks and barriers.